What We Collect and Why It Matters
When you open an account, we collect the details you provide — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, Rocket or another supported rail. We use this data to verify your identity, process deposits and withdrawals, and keep
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your account secure. We do not sell your personal information to third parties. Cookies on our site track session activity and device type — primarily so returning users on mobile can pick up where they left off without logging in again from scratch. If you make
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a wallet transaction via Nagad or Rocket, the reference number is stored against your account record for dispute resolution. Data linked to payment rails is handled in line with the requirements of those providers and applicable rules in your region. How long we retain your data
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depends on account status and local regulatory requirements — we do not hold it indefinitely. Where local law or eligible-region rules affect what data we can store or how we use it, those rules take precedence. If you have questions about a specific data point, reach
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out through the support channel and we will tell you exactly what we hold.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.